Privacy Policy

Eureka is an education consultancy and professional learning organisation providing services including:

• Professional development for educators
• Workshops and training programmes
• Educational consultancy
• School improvement support
• Leadership development
• Curriculum and assessment development
• Support for international education systems and organisations

Our services may be provided to individual educators, schools, educational organisations, governments, and other institutions in Egypt and internationally.

Depending on how you interact with Eureka, we may collect the following types of information.

Personal and Contact Information

This may include:

• Full name
• Email address
• Telephone or WhatsApp number
• Country and city
• School or organisation name
• Job title or professional role
• Professional information you voluntarily provide

Workshop and Registration Information

When you register for a workshop, course, event, or professional development programme, we may collect information such as:

• Workshop or programme selected
• Registration information
• School or organisation
• Professional position
• Attendance information
• Communication preferences
• Information required to issue certificates or confirm participation

Payment Information

When payment is made through bank transfer, Instapay, QR code, or another approved payment method, Eureka may collect information necessary to verify the payment, such as:

• Payment confirmation
• Transaction or reference number
• Payment date
• Amount paid
• Name associated with the payment
• Payment receipt or screenshot where requested

Payments made through banks, Instapay, or other third-party financial services are processed through those services. Eureka does not require you to provide online banking passwords, PINs, card security codes, or other banking login credentials.

Please avoid submitting financial information that is not necessary to verify your payment.

Communications

If you contact Eureka by email, telephone, WhatsApp, social media, website forms, or other communication channels, we may retain the information you provide and our correspondence with you.

Technical and Website Information

When you access our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referral source
• General website usage information

This information may be collected using cookies, analytics technologies, server logs, or similar tools.

We may use personal information for purposes including:

• Processing workshop and programme registrations
• Confirming and verifying payments
• Providing workshops, consultancy, training, and other services
• Communicating important information about your registration or services
• Sending workshop links, schedules, materials, certificates, and updates
• Responding to enquiries and support requests
• Managing relationships with schools and educational organisations
• Maintaining participant and client records
• Improving our website, programmes, and services
• Conducting internal analysis and quality improvement
• Preventing fraud, misuse, or security incidents
• Meeting accounting, administrative, contractual, and legal requirements
• Sending information about future Eureka programmes, events, services, or opportunities where permitted by law or where you have provided appropriate consent

We will not use your personal information for purposes that are materially incompatible with the purposes for which it was originally collected without an appropriate lawful basis.

With your consent, or where otherwise permitted by applicable law, Eureka may send you information regarding:

• New workshops
• Professional development opportunities
• Educational events
• Consultancy services
• Special offers
• News and updates from Eureka

You may unsubscribe from marketing communications at any time by using an unsubscribe option provided in the communication or by contacting Eureka.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to a workshop, payment, contract, booking, or service you have requested.

Where applicable data protection legislation requires us to identify a lawful basis for processing information, Eureka may process personal information on one or more of the following grounds:

• Your consent
• The performance of a contract or steps taken before entering into a contract
• Compliance with a legal or regulatory obligation
• Our legitimate business interests, where these interests do not override your rights and interests
• Other lawful grounds available under applicable legislation

Where processing depends on your consent, you may withdraw that consent, subject to applicable legal requirements.

Our website may use cookies and similar technologies to operate effectively, understand how visitors use the website, improve performance, and, where applicable, support advertising or marketing activities.

Cookies may include:

• Essential cookies: Required for basic website operation and security.
• Analytics cookies: Used to understand website traffic, user behaviour, and performance.
• Preference cookies: Used to remember certain selections or preferences.
• Marketing cookies: Where used and permitted, these may help us understand the effectiveness of marketing campaigns or provide more relevant advertising.

Where required by applicable law, non-essential cookies will be used only after appropriate consent has been obtained.

You may also control cookies using your browser settings, although disabling certain cookies may affect the operation of some website features.

Eureka does not sell or rent personal information to third parties.

We may share information where reasonably necessary with trusted third parties that support our operations, including:

• Website hosting providers
• Email and communication service providers
• Analytics providers
• Cloud storage and technology providers
• Workshop facilitators or trainers where necessary to deliver a programme
• Administrative and professional service providers
• Financial institutions where necessary for payment verification
• Regulatory, governmental, judicial, or law-enforcement authorities where disclosure is legally required

Third-party service providers are expected to use personal information only for the purposes for which it has been provided and to protect it appropriately.

Because Eureka works with educators, schools, organisations, trainers, and service providers internationally, personal information may in some circumstances be processed or stored outside your country of residence.

Where international transfers occur, Eureka will take reasonable steps to ensure that personal information receives an appropriate level of protection and that transfers are made in accordance with applicable data protection requirements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services
• Maintaining workshop and certification records
• Managing client relationships
• Resolving disputes
• Maintaining financial and accounting records
• Meeting legal, contractual, regulatory, or tax requirements
• Protecting Eureka's legitimate interests

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

Eureka takes reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Accidental damage

Access to personal information is restricted, where reasonably possible, to individuals who require it for legitimate professional purposes.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Users should therefore take appropriate precautions when sending information electronically.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request information about how your personal information is processed
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in appropriate circumstances
• Request restriction of certain processing
• Object to certain uses of your personal information
• Withdraw consent where processing is based on consent
• Request portability of your information where applicable
• Object to direct marketing communications
• Submit a complaint to an applicable data protection authority

Some rights may be subject to exceptions or limitations under applicable law.

To exercise any applicable privacy right, please contact Eureka using the contact information provided below.

We may need to verify your identity before processing certain requests.

Eureka's website and professional development services are primarily designed for educators, educational professionals, schools, and organisations and are not intended for use directly by children.

We do not intentionally request personal information from children through our general website registration processes.

Schools, educators, and other users should not provide identifiable student or child information to Eureka unless this is specifically required for an agreed service, there is a lawful basis for doing so, and appropriate permissions and safeguards are in place.

If we become aware that personal information relating to a child has been submitted improperly, we will take reasonable steps to address the situation in accordance with applicable law.

Our website may contain links to external websites, social media platforms, banks, payment services, or other third-party services.

Eureka does not control the privacy or security practices of these independent organisations.

When you leave the Eureka website or use a third-party service, that organisation's privacy policy and terms may apply. We encourage you to review them before providing personal information.

Certain Eureka workshops or events may include photography, video recording, screenshots, or other media.

Where identifiable images, recordings, testimonials, or participant statements are intended to be used publicly for promotional or marketing purposes, Eureka will seek appropriate permission where required.

Participation in a workshop does not automatically constitute unrestricted permission for Eureka to use a participant's image or testimonial for advertising purposes.

Information contained in workshop submissions, feedback forms, evaluations, surveys, or professional discussions may be used to evaluate and improve Eureka's educational services.

Where information is used for broader analysis, research, reporting, or service development, Eureka will seek to use aggregated or anonymised information where reasonably appropriate.

Schools or organisations that provide Eureka with personal information relating to employees, participants, or representatives are responsible for ensuring that they have an appropriate lawful basis or authorisation to provide such information.

Eureka will process such information only for legitimate purposes connected with the relevant professional service, programme, contract, or relationship.

Eureka may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New website functionality
• Changes in technology
• Changes to our business operations
• Changes in applicable legal or regulatory requirements

The updated version will be published on this page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

Eureka seeks to handle personal information in accordance with applicable privacy and data protection requirements, including the principles established under Egypt's Personal Data Protection Law No. 151 of 2020, where applicable.

Where Eureka's activities fall within the territorial scope of other data protection legislation, including the EU General Data Protection Regulation (GDPR), applicable requirements will also be considered.

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding how your personal information is handled, please contact:

Eureka Professional Development & Educational Consultancy Egypt

We will make reasonable efforts to respond to privacy-related enquiries in accordance with applicable legal requirements.